Outsourcing Customer Care with Geographic Diversity

The contact center industry has a diverse, global footprint, and brands choosing to outsource their customer service face the challenge of determining which geography is the right fit for their needs.  A lot of factors influence a brand’s decision when choosing a geographic location for outsourcing their customer support. Macroeconomic reasons like time zone and travel accessibility, as well as ... Read More

Interconnecting with Intranets

In today’s world, and especially in the customer care industry, companies are spanning their operations across multiple countries, languages and time zones. This can cause some challenges, especially around internal communications. So, how does a global brand communicate seamlessly to all team members as one entity? Intranets. They break down barriers and enable sharing on a new level. We’ve listed ... Read More

Innovative Ways to Win the Fight for Talent

WINNIPEG, Manitoba. September 19, 2018 – LeGrand Bonnet, Senior Vice President of Operations at 24-7 Intouch, will be leading an interactive roundtable session at Frost and Sullivan’s 14th Annual Customer Contact Executive MindXchange. The event takes place October 21-24, 2018 at the Arizona Biltmore in Phoenix. Bonnet’s session, titled ‘You’re Hired! Innovative Ways to Win the Fight for Talent’, is ... Read More

Beat The Distance: Taking Your Culture Worldwide

Global businesses are taking full advantage of top talent and breaking into foreign markets. An important question that companies need to ask is, how do you motivate and align your global workforce with your company culture? Celebrate Differences When launching operations in a new country, leadership should always take the time to get familiar with cultural differences that exist and ... Read More