OUR BLOG

February 18, 2020

Put The “Custom” In Customer Service: Connect & Select

When we think of a customer, we often think of the purchaser or end user of a product or service. However, In the contact center world, there is another important… READ MORE
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February 11, 2020

Thought Paper: Put The “Custom” In Customer Service

No matter how you try to spin it, customer service is NOT one size fits all. Every brand is different and has customers with unique needs and concerns. Creating a… READ MORE
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September 17, 2019

Recruitment Roulette: Hitting the Candidate Jackpot

In our previous blog post, we talked about how brands can find the right customer service candidates by focusing on things like culture fit, “uncapturable” traits, emotional intelligence and curiosity.… READ MORE
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September 10, 2019

Recruitment Roulette: The Winning Advantage of Brand Alignment

From extreme hiring targets to challenging labor pools, recruiting in the contact center industry is not for the faint of heart. The time when retail and other companies start ramping… READ MORE
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November 20, 2018

It’s the Most Technical Time of the Year

Emerging technologies and innovative tools are truly changing the shopping experience for customers. Forward-thinking brands are leveraging technology as a means to strengthen the human connection they have with their… READ MORE
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September 19, 2018

Innovative Ways to Win the Fight for Talent

WINNIPEG, Manitoba. September 19, 2018 – LeGrand Bonnet, Senior Vice President of Operations at 24-7 Intouch, will be leading an interactive roundtable session at Frost and Sullivan’s 14th Annual Customer… READ MORE
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February 2, 2018

Case Study: Recruiting and Training for Large-Scale Launch

In our partnership with one of the world’s largest sportswear brands, we used a specialized recruiting and training strategy to hire a team that embodied the qualities, skills, and background… READ MORE
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January 8, 2018

Thought Paper: Hiring for the Perfect Alignment

So, you’ve defined the principles, values, and norms that represent your business. You’ve even created a mission statement that your team members recognize as your foundation for success. But now… READ MORE
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January 3, 2018

Finding The Right Fit For Your Brand

So, you’ve defined your values and mission statement (or 10 Things) for your brand. You’ve even plastered it on your website and marketing materials. But now you’re growing and need to hire… READ MORE
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May 9, 2017

Hiring for the Right Culture Fit

In a recent post, we discussed recruiting and some new angles to find the best candidates. But how do you keep them? One thing that’s really important is hiring for… READ MORE
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