The Changing Digital Consumer

Being a consumer has never been easier – simply pull out your cell phone, open an app, and with a few clicks and taps, you’ve placed an order! Online purchasing was a popular form of shopping even before the COVID-19 pandemic hit. But in 2020, the world of online shopping has exploded in the North American market and across the ... Read More

How to Win During Your Busiest Season

It’s important for retail and ecommerce brands to choose partners who can stay flexible during their busiest seasons. The key to success is to work closely together to understand goals and define what’s needed to execute during the most critical times. Partners should be able to “keep their cool” during volume increases, whether it’s Back-to-School, a new movie release or ... Read More

5 Tips to Prepare Your Customer Service Team for the Holidays

Hello Autumn! As the leaves begin to change, and the smell of Pumpkin Spice Lattes spill out the doors of your local Starbucks, we’re beginning to think of the impending holiday season. Spoiler alert – total retail sales are expected to grow from 2016, with retailers ramping up to support their customers during the busiest shopping time of the year. ... Read More