Outsourcing Customer Care with Geographic Diversity

The contact center industry has a diverse, global footprint, and brands choosing to outsource their customer service face the challenge of determining which geography is the right fit for their needs.  A lot of factors influence a brand’s decision when choosing a geographic location for outsourcing their customer support. Macroeconomic reasons like time zone and travel accessibility, as well as ... Read More

Beat The Distance: Taking Your Culture Worldwide

Global businesses are taking full advantage of top talent and breaking into foreign markets. An important question that companies need to ask is, how do you motivate and align your global workforce with your company culture? Celebrate Differences When launching operations in a new country, leadership should always take the time to get familiar with cultural differences that exist and ... Read More