Case Study: Technical Implementation and Speed to Production Expertise

During a recent Intouch@Home launch with a complex client partner, we showcased our technical expertise to configure a Salesforce implementation that met the client’s needs in less than four days. We leveraged team collaboration, training expertise, and our strong vendor partnerships, to deliver exceptional results on a tight timeline. Some highlights of the program launch include: Developed a new training ... Read More

Case Study: Virtual Program Launch

We transitioned an on-campus customer service program launch for a new retail partner into a 100% virtual launch in one week, after original implementation plans were disrupted by the global pandemic of COVID-19. Throughout this transition, we leveraged key considerations such as culture, training, structure, and creativity, to deliver fast execution of our Intouch@Home solution. Some highlights from the first ... Read More

Case Study: Recruiting and Training for Large-Scale Launch

In our partnership with one of the world’s largest sportswear brands, we used a specialized recruiting and training strategy to hire a team that embodied the qualities, skills, and background needed to support their customers within a tight timeline. We were challenged to recruit and hire a brand new team of 400 members within 9 weeks. We achieved this through ... Read More

Case Study: High Retention During Program Launch

We firmly believe that hiring brand advocates with the right skill set and cultural fit sets programs up for success. In our partnership with a large music streaming service, we achieved more than 99% retention during program launch. But how? Through a combination of: Targeted Recruiting Interactive Interviews An industry-leading training program Fill out our form to download the full case study.