In our previous blog post, we talked about how brands can find the right customer service candidates by focusing on things like culture fit, “uncapturable” traits, emotional intelligence and curiosity.… READ MORE

From extreme hiring targets to challenging labor pools, recruiting in the contact center industry is not for the faint of heart. The time when retail and other companies start ramping… READ MORE

0:26   Recruiting candidates that fit a brand identity is invaluable in the customer care industry, where retention is constantly a losing game. Here’s why: Front-line individuals who are aligned… READ MORE

In our partnership with one of the world’s largest sportswear brands, we used a specialized recruiting and training strategy to hire a team that embodied the qualities, skills, and background… READ MORE

So, you’ve defined your values and mission statement (or 10 Things) for your brand. You’ve even plastered it on your website and marketing materials. But now you’re growing and need to hire… READ MORE

We firmly believe that hiring brand advocates with the right skill set and cultural fit sets programs up for success. In our partnership with a large music streaming service, we achieved… READ MORE

In a recent post, we discussed recruiting and some new angles to find the best candidates. But how do you keep them? One thing that’s really important is hiring for… READ MORE

It’s (head)hunting season! While many of us will be out this weekend hunting for eggs, statistics show that with most organizations, spring is peak hiring season; In some industries, hiring… READ MORE