OUR BLOG

September 17, 2019

Recruitment Roulette: Hitting the Candidate Jackpot

In our previous blog post, we talked about how brands can find the right customer service candidates by focusing on things like culture fit, “uncapturable” traits, emotional intelligence and curiosity.… READ MORE
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September 10, 2019

Recruitment Roulette: The Winning Advantage of Brand Alignment

From extreme hiring targets to challenging labor pools, recruiting in the contact center industry is not for the faint of heart. The time when retail and other companies start ramping… READ MORE
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September 3, 2019

Thought Paper: Recruitment Roulette: The Importance of Brand Identity

0:26   Recruiting candidates that fit a brand identity is invaluable in the customer care industry, where retention is constantly a losing game. Here’s why: Front-line individuals who are aligned… READ MORE
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February 2, 2018

Case Study: Recruiting and Training for Large-Scale Launch

In our partnership with one of the world’s largest sportswear brands, we used a specialized recruiting and training strategy to hire a team that embodied the qualities, skills, and background… READ MORE
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January 3, 2018

Finding The Right Fit For Your Brand

So, you’ve defined your values and mission statement (or 10 Things) for your brand. You’ve even plastered it on your website and marketing materials. But now you’re growing and need to hire… READ MORE
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December 15, 2017

Case Study: High Retention During Program Launch

We firmly believe that hiring brand advocates with the right skill set and cultural fit sets programs up for success. In our partnership with a large music streaming service, we achieved… READ MORE
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May 9, 2017

Hiring for the Right Culture Fit

In a recent post, we discussed recruiting and some new angles to find the best candidates. But how do you keep them? One thing that’s really important is hiring for… READ MORE
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April 13, 2017

Happy Hunting!

It’s (head)hunting season! While many of us will be out this weekend hunting for eggs, statistics show that with most organizations, spring is peak hiring season; In some industries, hiring… READ MORE
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