Case Study: Customer Service Sales Solution

Leveraging your contact center to drive sales and loyalty is important in providing a positive ROI. By segmenting the needs of your program with specific hiring profiles, we are able to increase the success of your sales programs while maintaining customer retention.   We partner with some of the world’s largest brands to deliver sales support including inbound sales, upselling and ... Read More

The Changing Digital Consumer

Being a consumer has never been easier – simply pull out your cell phone, open an app, and with a few clicks and taps, you’ve placed an order! Online purchasing was a popular form of shopping even before the COVID-19 pandemic hit. But in 2020, the world of online shopping has exploded in the North American market and across the ... Read More

How to Win During Your Busiest Season

It’s important for retail and ecommerce brands to choose partners who can stay flexible during their busiest seasons. The key to success is to work closely together to understand goals and define what’s needed to execute during the most critical times. Partners should be able to “keep their cool” during volume increases, whether it’s Back-to-School, a new movie release or ... Read More

Recap: Black Friday 2017 Trends

Black Friday shopping is a holiday tradition that’s not going anywhere. The retail landscape continues to rapidly change with the popularity of online shopping and on-the-go purchases. That’s why it’s so important for customer service teams to keep up with the crowds. We’ve put together a roundup of this year’s biggest Black Friday trends and how customer service teams can ... Read More

5 Tips to Prepare Your Customer Service Team for the Holidays

Hello Autumn! As the leaves begin to change, and the smell of Pumpkin Spice Lattes spill out the doors of your local Starbucks, we’re beginning to think of the impending holiday season. Spoiler alert – total retail sales are expected to grow from 2016, with retailers ramping up to support their customers during the busiest shopping time of the year. ... Read More

Mapping Retail Success

According to a Digital Trends report, 73% of consumers prefer to buy from brands that use personal information to make their shopping experience more relevant. And online shopping trends put out by Monetate reported that 40% of consumers buy more from retailers who personalize the shopping experience across all channels. Customer journey mapping is an intrinsic part of the customer experience ... Read More