Case Study: Customer Service Sales Solution

Leveraging your contact center to drive sales and loyalty is important in providing a positive ROI. By segmenting the needs of your program with specific hiring profiles, we are able to increase the success of your sales programs while maintaining customer retention.   We partner with some of the world’s largest brands to deliver sales support including inbound sales, upselling and ... Read More

Case Study: Technical Support

Brands today strive to create high quality, seamless tech products, with a customer service strategy to match. Not only does this mean providing a personalized customer experience for customers who require technical support on their purchased products, it also means nurturing customer relationships in both the pre- and post-sales stages, to create a loyal customer base. Leveraging your contact center ... Read More

Thought Paper: Subscription Model Experience

Partnering with some of the biggest names in subscription services, we’ve learned a lot about what makes the subscription model tick. We work with our partners to handle three main interaction types: Sales Inquiries Troubleshooting Cancellations Mastering these main interaction types will ensure your brand continues to prosper in a competitive marketplace.  Fill out the form to download our thought paper. 

Case Study: Do Your CSRs Sell?

We understand that leveraging your contact center to drive sales and loyalty is important in proving a positive ROI. Our partners rely on us to hire and train team members for sales-specific interactions, increasing the success of their sales programs and overall retention. Our experience includes: Helping an established multimedia company with their save the sale initiative. Partnering with an ... Read More

Thinking Outside The Box: The Subscription Model

The subscription box industry has exploded recently, attracting more monthly subscribers each year. Although subscription services aren’t a new concept, their popularity has prompted the introduction of more diverse and niche offerings. Industry leaders like Dollar Shave Club, Harry’s and Direct Wines have become household names, leading large retailers like Amazon, Target and Walmart to test the same waters. While companies ... Read More

5 Tips to Prepare Your Customer Service Team for the Holidays

Hello Autumn! As the leaves begin to change, and the smell of Pumpkin Spice Lattes spill out the doors of your local Starbucks, we’re beginning to think of the impending holiday season. Spoiler alert – total retail sales are expected to grow from 2016, with retailers ramping up to support their customers during the busiest shopping time of the year. ... Read More