Resources

September 22, 2021

Case Study: Investing in a Digital Strategy

Our investment into emerging technologies and development of our own proprietary tools are examples of our commitment to setting the pace in our industry, and rethinking traditional processes. … READ MORE
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May 6, 2021

Case Study: Improving Customer Service Quality with KnoahsARK 360

We leveraged our proprietary analytics and reporting platform, KnoahsARK 360 to support our dedicated Quality Assurance team in delivering quality and performance improvements. … READ MORE
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April 15, 2021

Winning with Employee Experience in the Contact Center Industry

Challenges faced in 2020 by organizations across the globe reinforced the importance of strong core capabilities and investment in people and technology. After more than a full year of BPOs… READ MORE
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March 31, 2021

Case Study: Customer Service Email Solution

In our partnership with a high end beauty brand, we implemented an AI technology solution to help associates handle emails faster and improve productivity going into their holiday ramp season.… READ MORE
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March 25, 2021

24-7 Intouch Receives Two 2021 CUSTOMER Magazine Product of the Year Awards

Superpunch and KnoahsARK 360 Honored for Exceptional Innovation  WINNIPEG, Manitoba, March 25, 2021 – 24-7 Intouch, a global leader in contact center and technology solutions, announced today that TMC has… READ MORE
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November 10, 2020

Quality Assurance in the Contact Center

Providing a quality, positive experience to your customers at every touch point creates more satisfied, loyal customers who are much more likely to purchase from your company again. Studies show… READ MORE
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September 17, 2020

Case Study: Smart Home Automation

Smart home automation is a growing industry in this age of technology. If someone had told you 20 years ago that you could leverage smart technology in your home to… READ MORE
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July 23, 2020

Content Moderation : Leveraging Technology to Enhance Performance

In our most recent blog post, we discussed the importance of employee wellness initiatives in the contact center, when it comes to supporting content moderators. In addition to these wellness… READ MORE
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July 15, 2020

Content Moderation: The Importance of Employee Wellness

The content moderation solution market is expected to reach a valuation of nearly $12B USD by 2027. High demand for digital content paired with unprecedented growth in online content upload… READ MORE
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June 25, 2020

Thought Paper: Content Moderation in the Contact Center

The content moderation solution market is expected to reach a valuation of nearly $12B USD by 2027. With the exponential increase in user-generated online content, there is a growing need… READ MORE
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