Three Technologies That Will Transform Customer Service

There’s no denying that customer service is changing. We’re on the cusp of a revolution in how customer interactions are handled, performed, and tracked. With new technologies such as Artificial Intelligence (AI) and chatbots, things are definitely going to get faster and more efficient. However, these technologies also present an incredible opportunity to make customer service more natural, authentic, and ... Read More

Key Areas for Evaluating Contact Centers

Determining which contact center to partner with can be a difficult process, especially if it is your first time outsourcing. With multiple partners to choose from, what criteria should you use to determine a good fit for your company, your program, and your needs? Three areas to consider when evaluating your potential partners are innovation, people, and operations. INNOVATION New ... Read More

Get Your Head In The Cloud

No, not those big white puffy things in the sky! The trend of contact centers moving from on-premises solutions to cloud-based solutions is significant and not to be ignored. In fact, 3/4 of contact center companies have either already integrated or are planning to integrate cloud-based services into their operations. Woopty doo! But what does it all mean, Basil? Let’s ... Read More