Resources

May 12, 2020

Case Study: Technical Implementation and Speed to Production Expertise

During a recent Intouch@Home launch with a complex client partner, we showcased our technical expertise to configure a Salesforce implementation that met the client’s needs in less than four days.… READ MORE
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April 22, 2020

Case Study: Virtual Program Launch

We transitioned an on-campus customer service program launch for a new retail partner into a 100% virtual launch in one week, after original implementation plans were disrupted by the global… READ MORE
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February 25, 2020

Put The “Custom” In Customer Service: Enhance & Share

In our most recent blog post, we discussed the importance of customization when it comes to communicating with client partners and recruiting and hiring for dedicated programs. To dive deeper… READ MORE
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February 11, 2020

Thought Paper: Put The “Custom” In Customer Service

No matter how you try to spin it, customer service is NOT one size fits all. Every brand is different and has customers with unique needs and concerns. Creating a… READ MORE
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September 27, 2018

Case Study: Customer Service Training Success

People are our greatest asset. In our partnership with a well-known travel software company, we invested in our people throughout the entire recruiting, training and nesting process. We were challenged… READ MORE
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February 2, 2018

Case Study: Recruiting and Training for Large-Scale Launch

In our partnership with one of the world’s largest sportswear brands, we used a specialized recruiting and training strategy to hire a team that embodied the qualities, skills, and background… READ MORE
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December 15, 2017

Case Study: High Retention During Program Launch

We firmly believe that hiring brand advocates with the right skill set and cultural fit sets programs up for success. In our partnership with a large music streaming service, we achieved… READ MORE
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November 9, 2017

Key Areas for Evaluating Contact Centers

Determining which contact center to partner with can be a difficult process, especially if it is your first time outsourcing. With multiple partners to choose from, what criteria should you… READ MORE
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