Case Study: Workforce Management

Leveraging a Workforce Management solution is crucial in realizing operational efficiencies and cost savings. We partner with some of the biggest brands in the world to provide Workforce Management solutions, including volume forecasting, staff forecasting, and multi-vendor network support.  In our partnership with a music streaming service, we created a dedicated Workforce Management team to handle forecasting, resource planning, real ... Read More

A Roadmap to Diversity

There’s a reason the world’s leading brands are focusing more on diversity and inclusion. Beside the obvious reasons (it’s the right thing to do), a diverse workforce can be an incredible asset in creating more engaged, happy, and productive employees. This is especially true for the contact center industry. Compared to most work environments, contact centers that specialize in omnichannel ... Read More