Championing Change with Corporate Social Responsibility

Companies and brands alike are being held accountable for the ways they are affecting social change. This could be through their business processes and who they choose to partner with, how they invest their profits (back into their communities or own employees), or how they drive environmental or social change within their own organization and beyond.      When it comes to ... Read More

A Roadmap to Diversity

There’s a reason the world’s leading brands are focusing more on diversity and inclusion. Beside the obvious reasons (it’s the right thing to do), a diverse workforce can be an incredible asset in creating more engaged, happy, and productive employees. This is especially true for the contact center industry. Compared to most work environments, contact centers that specialize in omnichannel ... Read More