Flexible workforce and program solutions are how we win with our partners.
Whether your program is solely on-campus, at-home, or a blended model, staying nimble is how we successfully drive performance and scalability with a diverse global footprint.
Our investment in global recruiting best practices, robust proprietary technology, online training, and your brand culture allows us to provide best-in-class CX and crush your KPIs no matter where our associates are located.
Scaling your program offshore and nearshore allows you to grow quickly and profitably.
CUSTOMIZED SKILL SETS
Hiring for specific skills becomes easier when employees are not bound to a campus or region.
Greater geographic diversity provides the ability to hire for a wider variety of languages.
GLOBAL LABOR POOL
If associates are not all directly tied to a campus, this widens the recruiting pool to include talent across the globe, ensuring the best candidates are chosen.
Having operations across multiple locations, including campuses and at-home environments, contributes to a more secure business continuity plan.
A global, blended approach allows us to scale your program quickly and efficiently. As your business grows, our customer care team grows with you.
At the heart of our Intouch Anywhere model is our proprietary employee engagement tool, Superpunch Team Rooms. Team Rooms brings our culture to life for programs across the globe, allowing associates to connect no matter where they are in the world.
Intouch@Home delivers a flexible CX program, giving you the freedom to scale quickly across the globe. We leverage our best in class proprietary software to provide a seamless virtual training and orientation experience, and engage our remote teams for live coaching sessions and performance management, all while maintaining the highest standards of security.