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Work-at-Home Customer Care for the World’s Coolest Brands
Our Intouch@Home provides flexibility to partners and team members.
This allows you to scale your customer care programs quickly, creating additional business continuity and diversifying your global footprint.
Our focus is to provide innovative solutions to world-class brands and flexible career opportunities for an ever changing workforce. This approach to global recruiting, robust technology and infrastructure, online training, enhanced performance management, and commitment to our remote agent culture provides brands with best-in-class CX.
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ON CAMPUS AND @HOME
We collaborate with you on a connectivity strategy to successfully deploy our Intouch@Home solution on your program.
Whether it is leveraged as a supplement to your on-campus team, or as a fully at-home team, recruiting, testing, orientation, and training are completely virtual, with highly-skilled agents selected from labor markets best suited to your business needs.
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We collaborate with you on a connectivity strategy to successfully deploy our Intouch@Home solution on your program. Whether that’s our Hub-and-Spoke model, where agents are tethered to our campuses for training, reviews, etc. and transition to working remotely. Or our Fully Remote model, where everything from recruiting, testing, orientation, and training are completely virtual, with highly-skilled agents selected from labor markets best suited to your business needs.
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People
We leverage our people database, stack rankings, and our proprietary technology app, Superpunch, to survey our existing team members in real-time on their interest in Intouch@Home.
Communication
We utilize our centralized communications hubs (CoHub, The Insider) and our crowd-sourced chat function, Answers, in our Superpunch app for team members to ask real-time questions during and after Intouch@Home deployment.
Flexibility
We hire agents for all our customer care programs who are flexible and comfortable in multiple-scenarios and are qualified to work remotely.
Access to global labor pools with greater language capabilities
Scale and business continuity
Secure, compliant processes
24-7 Intouch Technology and Telephony Infrastructure
EMERGING
Access to global labor pools with greater language capabilities
Scale and business continuity
Secure, compliant processes
24-7 Intouch Technology and Telephony Infrastructure
Behind the scenes
Flexible full-time, part time, and gig shifts
Consistent cultural engagement with our Superpunch app
Online training, career development and coaching
Experience working with the world’s biggest brands
Technology
Best in class proprietary software and connectivity - we currently operate in over 20 communities around the world with consistent bandwidth across multiple contact channels.
Experience
We have 10 years of experience piloting Intouch@Home on our client programs with tenured agents.
Analytics
We identify market trends ahead of our competitors and always having a pulse on various industry needs.
Flexible full-time, part time,
and gig shiftsConsistent cultural engagement with our Superpunch app
Online training, career
development and coachingExperience working with the world’s biggest brands
ESSENTIALS
ESSENTIALS
We’ve been providing our core solutions for years and can exceed your expectations with our eyes closed (don’t worry, we won’t... but we could).
chat
Chat has become a core CX channel, allowing your customers to interact with you at their convenience. Our teams are trained to address concerns, save the sale, and drive loyalty all while maintaining your brand voice. Having a killer chat solution can increase your AOV, reduce Cost per Contact, and increase overall CSAT.
voice
We provide high-touch, on-brand inbound voice solutions. Through various training techniques, your team will learn how to assist your customers without following a script, all while maintaining alignment with your brand voice.
A responsive email program is key to a successful multichannel customer service solution. By leveraging your customer data, our email specialists are able to provide them with the answers they need, resolving issues as quickly as possible.
self-serve
An efficient self-service solution can increase personalization and deflect call volume. Whether you are starting from scratch or wanting to enhance your user experience, we can build the IVR of your dreams.
social
Our solution includes community monitoring, moderation, engagement, social care, risk management, and insights. We have developed programs for over 200 companies (and counting!), by providing technology recommendations, supporting marketing campaigns, developing training and certification programs and perfecting their KPI measurement.
sms
With our partners, we’ve been able to provide our clients with a new channel of communication. SMS customer service makes possible to text-enable toll free and business numbers for sales and service, providing a more convenient and personal interaction for customers on the go.
AI
Laivly is the emerging technology division of 24-7 Intouch. This dedicated team of data scientists, developers, and researchers is building the future of customer service. Check us out here!
EMERGING
Our next gen solutions allow you to take care of your customers seamlessly. Anytime, anywhere.
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Training
Specialized virtual training by program leaders via our in-house developed proprietary learning management system technology.
Culture
Engaging our global remote teams in real-time via Slack, Google Hangouts, and live chat for coaching sessions, performance management, and to connect them to their brand program and 24-7 Intouch culture.
Leadership
Our dedicated, transparent leadership task force partners with you every step of the way to
understand your needs and ensure fast and successful implementation of your Intouch@Home
program.
Actionable Insights
So, you’ve collected your facts, statistics and customer data. Now what? Actioning insights gives you a deeper understanding of your customers, what makes them tick, and lets us drive improvements to better serve them. Insights and data have been ingrained in our culture since day one. It is in our DNA, and our team makes it a part of yours.
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CONNECT WITH OUR TEAM TODAY
At-Home Customer Service Solutions
Delivering work from home customer service solutions allows your customer care program to scale in any geography fast, creating additional business continuity, and diversifying your global footprint all under one management structure.
Virtual Customer Service
Virtual customer care requires a unique approach to global recruiting, robust technology and infrastructure, online training, enhanced performance management, and commitment to remote agent culture.
Why Employ At-Home Customer Service Teams?
Leveraging an at-home customer care team allows you to access a global labor pool, employing agents all across the globe.
At-Home Workforce Technology
A successful virtual work environment requires centralized communication hubs where customer service associates can connect with their team leaders and peers to receive coaching and encouragement.
Quality Customer Care in a Virtual Environment
Delivering quality customer care from an at-home work environment also means creating specialized agent training programs built to engage remote customer care teams in a virtual environment. This includes live chat agent coaching and performance management.
Work from Anywhere Model
Work-from-home customer service teams can act as a supplement to the on-campus agent team or as a fully at-home remote agent team. Having a diverse global footprint allows for innovative customer service solutions and flexible career opportunities for the ever changing workforce.
Blended Customer Service Model
Integrating virtual agents into the customer service team staffing strategy increases team flexibility, creates additional business continuity, and diversifies your global footprint. A work-from-home (WFH) strategy provides greater scalability during peak season, and as your brand grows.
WFH Customer Service
A WFH solution requires technology to promote team interaction, visibility, and community, ensuring we deliver customer support teams that are highly engaged and win on performance.
Remote Customer Service Companies
Contact center companies that provide customer service from home deliver benefits to both their clients and their employees. These virtual customer care solutions create flexible customer experience (CX), giving brands the freedom to scale and improve their services.
