Reimagine Your Global Language Solutions

Intouch Mosaic Languages

Virtual Customer Care Solutions

DEMAND FOR CUSTOMER
LANGUAGE SUPPORT IS INCREASING

In a world where online presence equals global presence, companies are reassessing their multilingual engagement strategy. They want to be positioned to acquire, delight and retain their customer relationships. Successful global brands speak their customers’ languages, and the mix of translation is shifting:

>75%

of customers prefer to engage and repurchase with a brand when they can do it in their own language.

60%

of English speakers speak it as a second language only.

<20%

of organizations can support customers of any language over the phone.

71%

of customers expect companies to deliver personalized interactions.

INTOUCH MOSAIC LANGUAGES
SETS A NEW STANDARD FOR TRULY GLOBAL CX

Content Moderation Fraud Prevention

Engaging with customers in their language of choice, on-demand

Content Moderation Identity Verification

Empowering top performers in over 100 languages

Content Moderation Account Security

Removing the barrier of language and re-prioritizing skills and talent

RETHINK YOUR MULTILINGUAL DISTRIBUTION

  • Higher quality customer engagement
  • Lower cost
  • Increased ability to scale
DOWNLOAD OUR THOUGHT PAPER
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BRANDS BENEFIT BY:

Significant cost savings

Improved speed to production for seasonal ramps and unplanned spikes in contacts

Increased efficiency

Increased response times, improving CSAT

OUR SOLUTION ELIMINATES CHALLENGES ACROSS MARKETS
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CUSTOMER CULTURAL EMPATHY = INCREASED CSAT IN MORE REGIONS

Performance excellence for new global markets:

  • Low-touch technology effort for brands: we do all the heavy lifting to get you started
  • Fast-track speed to competency: we equip our top agents with seamless-to-engage language ability
  • Customer cultural empathy, by country
  • Weekly client success cadences
  • Dedicated Project Manager
  • Operations language point of contact by program
WE WORK SMARTER FOR YOU & YOUR CUSTOMERS

Intouch Mosaic Languages equips your teams with the power to seamlessly engage in over 100 languages. With the ability to optimize your existing teams, you can empower them to speak with clients in their native language with ease. Thanks to our powerful AI and training systems, you can be up and running and scale your CS quicker and easier than ever before by implementing new lowcost solutions.

DEPLOYMENT IN AS LITTLE AS SIX WEEKS
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Project kick-off

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Systems set-up

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Provisions of environments and information

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Integration of admin users and content

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Provisions of environments completed, admin training completed

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Launch to every customer in every language

DEPLOYMENT IN AS LITTLE AS 6 WEEKS.
LET US SHOW YOU HOW.