Sales & Customer Retention

Intouch@Home allows you to scale your customer care program in any geography fast.

Virtual Customer Care Solutions
Customer Care Sales

Imagine having the ability to track every interaction with every customer across every campaign.

KnoahsARK 360 is our proprietary analytics and reporting platform that takes information from every customer interaction and collects it in a single database for analysis, evaluation, and recommendations for improvement.

With KnoahsARK 360, we deliver amazing customer experiences through multiple touch-points. We map customers’ behavior and preferences, leading to higher CSAT and increased sales at a lower cost.

customer care sales associate

HOW WE WIN

customer service sales team
customer service sales recruiting

KnoahsARK 360 provides graphical views of variances in KPIs based on the
specific needs of your program. We show you the data, analytics and insights
you need to make key decisions.

  • Custom dashboards and charts to determine opportunities affecting
    customer experience.
  • Managers view trends in flexible time frames to assess performance on
    an individual and team level.
customer service sales program training

We believe in the power of data to unlock improvements in people, performance,
and technology. KnoahsARK 360 gives visibility into performance, customer trends, and areas of opportunity with the click of a button.

  • Tabulates dynamic associate, team, and campaign scorecards tracking
    critical KPIs.
  • Interactive data display featuring multi-channel reporting and customized
    views for each team member.
customer care training
customer service KPIs
sales customer service performance

KnoahsARK 360 centralizes the contact center’s data so that information is readily available without having to rely on human intervention to provide a report.

  • Every team member has access, allowing for real time performance review, driving accountability.
  • Login and view performance data without having to request a report, ensuring complete transparency.
OUR RESULTS
sales average order value
39%

QA Score Improvement 

sales customer satisfaction
89%+

CSAT Improvement for
Email Support

sales quality assurance
37%

 CSAT Improvement for eCommerce

customer retention
29%

 Improvement in AHT for
Voice Interactions

Customized knoahsark 360 modules
Customer Service new sales
Customer retention program
Customized knoahsark 360 modules

LET US SHOW YOU HOW