Cost-effective, nearshore expertise
Mature BPO Hub with a highly skilled, English-proficient workforce
Regulated ecosystem expertise such as financial services, travel & transportation, and healthcare
Specialized solution strengths, including back office/BPO, tech integration, and data annotation
Local CX leadership, ensuring cultural affinity and market knowledge
Established brand recognition in the market
With its skilled and diverse workforce, Kingston, Jamaica is a key player in the global BPO industry. Our Kingston campus boasts a state-of-the-art facility, strong leadership, and a cost-effective labor pool, making it a leading customer service center in the region. Kingston’s strategic proximity to North America and its business-friendly environment offer exceptional benefits for brands in need of high-quality customer service solutions.
Our Kingston campus includes a social economic zone (SEZ) space, which is 26,500 square feet equipped with two functional training rooms, and a non-SEZ space, which is 8,600 square feet and features one training room, a deployment area, and an ABAY workspace.
Montego Bay is located on Jamaica’s north coast and is the second-largest city in the country. It has a strong population with exceptional language skills and affinity for American culture, which has helped spark growth in Jamaica’s BPO sector. Our Montego Bay campus is over 32,000 square feet and equipped with 4 training rooms.
