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NORTH AMERICA

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With over 20 years of experience in the market, and services spanning across 10 campus locations, our onshore presence is very strong. North America is home to a workforce and leadership that specializes in the white glove experience for brands across a variety of industries including Retail/eCommerce, Technology, Smart Home, Edtech, and Gig Economy. 

Our service offerings encompass both traditional and digital solutions, with an emphasis on high touch voice interactions, including specialized queues for high value loyalty customers. These high touch interactions have consistently led to higher sales conversions, better customer retention, and increased CSAT for our global partners. 

In addition to English and Spanish, we also deliver exceptional customer care in French across all platforms and channels via our Canadian operations.

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With over 20 years of experience in the market, and services spanning across 10 campus locations, our onshore presence is very strong. North America is home to a workforce and leadership that specializes in the white glove experience for brands across a variety of industries including Retail/eCommerce, Technology, Smart Home, Edtech, and Gig Economy. 

Our service offerings encompass both traditional and digital solutions, with an emphasis on high touch voice interactions, including specialized queues for high value loyalty customers. These high touch interactions have consistently led to higher sales conversions, better customer retention, and increased CSAT for our global partners. 

In addition to English and Spanish, we also deliver exceptional customer care in French across all platforms and channels via our Canadian operations.

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20+ years of experience in digital economy brand support across all industries

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White glove service experience for loyalty members

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High brand affinity & expertise for North American Fortune 500 companies

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High touch voice interactions

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#1 Pay for Performance vendor

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Retail/eCommerce sales 

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20+ years of experience in digital economy brand support across all industries

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White glove service experience for loyalty members

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High brand affinity & expertise for North American Fortune 500 companies

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High touch voice interactions

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#1 Pay for Performance vendor

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Retail/eCommerce sales 

REGIONAL CAMPUSES

LAS VEGAS

United States

PHOENIX

United States

ORLANDO

United States

TAMPA BAY

United States

DENVER

United States

WINNIPEG

Canada