With over 20 years of experience in the market, and services spanning across 10 campus locations, our onshore presence is very strong. North America is home to a workforce and leadership that specializes in the white glove experience for brands across a variety of industries including Retail/eCommerce, Technology, Smart Home, Edtech, and Gig Economy. 

Our service offerings encompass both traditional and digital solutions, with an emphasis on high touch voice interactions, including specialized queues for high value loyalty customers. These high touch interactions have consistently led to higher sales conversions, better customer retention, and increased CSAT for our global partners. 

In addition to English and Spanish, we also deliver exceptional customer care in French across all platforms and channels via our Canadian operations.