Our Insights

September 27, 2022

Forbes Recognizes 24-7 Intouch As One Of The Best Employers For Women 2022

WINNIPEG, MB  –  September 27, 2022   –   24-7 Intouch, a global leader in contact center technology and solutions, has been recognized as one of the Best Employers for… READ MORE
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September 15, 2022

24-7 Intouch Named as a Finalist for Three European Contact Centre & Customer Service Awards

ATHENS, GREECE  –  SEPTEMBER 14, 2022  –   24-7 Intouch, a global leader in contact center and technology solutions, has been named a finalist in three categories for the 2022… READ MORE
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September 6, 2022

24-7 Intouch Wins Three Awards at the BPO Innovation Summit

HYDERABAD, INDIA  –  SEPTEMBER 6, 2022  –   24-7 Intouch, a global leader in contact center and technology solutions, won three major awards at the 9th Edition BPO Innovation Summit… READ MORE
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September 6, 2022

Going Global: How to Beat The Distance

In today’s business environment, going global with operations can be extremely beneficial. Breaking into foreign markets allows you to recruit and hire top talent with unique backgrounds, experiences, and skills… READ MORE
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August 23, 2022

3 Ways to Prepare your CX for Peak Seasons

It’s important for brands to choose customer care partners who can stay flexible during their busiest seasons. A successful partnership means working closely together to understand goals and determining how… READ MORE
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August 8, 2022

Social Media Moderation: Maintaining a Positive Brand Image

In today’s social media community, negative comments and messages are an unavoidable part of any brand’s online presence. Social media moderation and knowing how to deal with negativity online is… READ MORE
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July 26, 2022

Why Personalized CX Matters, And How to Make it Part of your Strategy

Personalizing the customer experience has become extremely important as customer expectations continue to grow, and consumers are becoming more selective of which brands they interact with.  To meet these expectations,… READ MORE
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July 12, 2022

Winning with Personalized CX in Digital Commerce

The world of digital commerce has seen unprecedented shifts since the start of the decade, in both customers’ purchasing behavior and their expectations from the brands they purchase from. It’s… READ MORE
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June 30, 2022

Delivering Consistent CX is Key in the Gig Economy

The gig economy has experienced rapid growth in recent years with an estimated 35% of U.S. workers currently involved in the gig economy. This number is projected to rise to… READ MORE
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June 16, 2022

24-7 Intouch Wins 2022 Best of Mesa Award

MESA, ARIZONA – June 16, 2022 – 24-7 Intouch, a global leader in contact center technology solutions, has won the 2022 Best of Mesa Award in the Stores category by the… READ MORE
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April 27, 2022

Forbes Recognizes 24-7 Intouch as One of the Best Employers for Diversity 2022

WINNIPEG, MB  –  April 27, 2022   –   24-7 Intouch, a global leader in contact center and technology solutions, has been recognized as one of the Best Employers for… READ MORE
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March 16, 2022

Case Study: Customer Service in the Gig Economy

High touch customer service in the gig economy is a growing priority for brands across the globe leveraging contact workers.… READ MORE
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