Our Insights

August 8, 2022

Social Media Moderation: Maintaining a Positive Brand Image

In today’s social media community, negative comments and messages are an unavoidable part of any brand’s online presence. Social media moderation and knowing how to deal with negativity online is… READ MORE
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July 26, 2022

Why Personalized CX Matters, And How to Make it Part of your Strategy

Personalizing the customer experience has become extremely important as customer expectations continue to grow, and consumers are becoming more selective of which brands they interact with.  To meet these expectations,… READ MORE
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July 12, 2022

Winning with Personalized CX in Digital Commerce

The world of digital commerce has seen unprecedented shifts since the start of the decade, in both customers’ purchasing behavior and their expectations from the brands they purchase from. It’s… READ MORE
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June 30, 2022

Delivering Consistent CX is Key in the Gig Economy

The gig economy has experienced rapid growth in recent years with an estimated 35% of U.S. workers currently involved in the gig economy. This number is projected to rise to… READ MORE
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June 16, 2022

24-7 Intouch Wins 2022 Best of Mesa Award

MESA, ARIZONA – June 16, 2022 – 24-7 Intouch, a global leader in contact center technology solutions, has won the 2022 Best of Mesa Award in the Stores category by the… READ MORE
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April 27, 2022

Forbes Recognizes 24-7 Intouch as One of the Best Employers for Diversity 2022

WINNIPEG, MB  –  April 27, 2022   –   24-7 Intouch, a global leader in contact center and technology solutions, has been recognized as one of the Best Employers for… READ MORE
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March 16, 2022

Case Study: Customer Service in the Gig Economy

High touch customer service in the gig economy is a growing priority for brands across the globe leveraging contact workers.… READ MORE
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January 27, 2022

Case Study: Driving Scalability and Performance During Holiday Ramp

Driving scalability and performance during holiday ramp season is extremely important for digital commerce brands.… READ MORE
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December 16, 2021

Case Study: Data Annotation

Data annotation is changing the way consumers interact with brands, creating opportunities for customized experiences that improve overall customer satisfaction.  … READ MORE
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December 7, 2021

24-7 Intouch Recognized With Customer Value Leadership Award By Frost & Sullivan

24-7 Intouch has been recognized by Frost & Sullivan with the 2021 Customer Value Leadership Award for helping organizations transform their customer experience.… READ MORE
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November 18, 2021

Case Study: Augmented Reality Gaming Support

In Augmented Reality gaming, providing high touch customer service to support players in real-time is not just an expectation, but a necessity in order to maintain and increase player loyalty.… READ MORE
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October 21, 2021

Acceleration of Digital Transformation

The Covid-19 global pandemic has accelerated the adoption and execution of digital transformation solutions across the globe.  In early 2020 when the pandemic initially hit, brick and mortar retailers had… READ MORE
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