Our Insights

April 27, 2022

Forbes Recognizes 24-7 Intouch as One of the Best Employers for Diversity 2022

WINNIPEG, MB  –  April 27, 2022   –   24-7 Intouch, a global leader in contact center and technology solutions, has been recognized as one of the Best Employers for… READ MORE
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March 16, 2022

Case Study: Customer Service in the Gig Economy

High touch customer service in the gig economy is a growing priority for brands across the globe leveraging contact workers.… READ MORE
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January 27, 2022

Case Study: Driving Scalability and Performance During Holiday Ramp

Driving scalability and performance during holiday ramp season is extremely important for digital commerce brands.… READ MORE
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December 16, 2021

Case Study: Data Annotation

Data annotation is changing the way consumers interact with brands, creating opportunities for customized experiences that improve overall customer satisfaction.  … READ MORE
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December 7, 2021

24-7 Intouch Recognized With Customer Value Leadership Award By Frost & Sullivan

24-7 Intouch has been recognized by Frost & Sullivan with the 2021 Customer Value Leadership Award for helping organizations transform their customer experience.… READ MORE
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November 18, 2021

Case Study: Augmented Reality Gaming Support

In Augmented Reality gaming, providing high touch customer service to support players in real-time is not just an expectation, but a necessity in order to maintain and increase player loyalty.… READ MORE
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October 21, 2021

Acceleration of Digital Transformation

The Covid-19 global pandemic has accelerated the adoption and execution of digital transformation solutions across the globe.  In early 2020 when the pandemic initially hit, brick and mortar retailers had… READ MORE
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October 12, 2021

Case Study: Content Moderation

High demand for digital content paired with unprecedented growth in online content upload volumes has contributed to the rise of the content moderation industry over the past few years.… READ MORE
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October 7, 2021

24-7 Intouch Acquires Goodbay Technologies

WINNIPEG, Manitoba, October 7, 2021 – 24-7 Intouch announced today that it has acquired Goodbay Technologies, a leading provider of digital business process outsourcing services. 24-7 Intouch and Goodbay Technologies… READ MORE
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September 22, 2021

Case Study: Investing in a Digital Strategy

Our investment into emerging technologies and development of our own proprietary tools are examples of our commitment to setting the pace in our industry, and rethinking traditional processes. … READ MORE
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September 16, 2021

Case Study: Recruiting and Retaining Top Talent

Our process ensures we find, hire and retain the best people for your program, and develop them into high performing advocates and future leaders. … READ MORE
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September 9, 2021

Case Study: Winning on Performance

we win on performance by focusing on training for extensive product knowledge, hiring top talent, and creating opportunities for our teams to continuously improve. … READ MORE
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