Our Story

We have built a culture around the customer. We want our employees to be empowered. We want them to be fearless. We want them to do the best possible job for our clients and their consumers.

This Is Our Story


Our goal is to provide a solution that delivers remarkable customer experiences and actionable insights, while leveraging our technological infrastructure to improve efficiency. We do all this while remaining true to the culture and brand identity of our clients.

Our 10 Things are the professional and personal words we live by. They help us move our business forward and act as the foundation for us and our clients. These are corporate values you can take home with you.

 

WE LIKE TO

WIN

Be performance driven, and focus on the wins each day. By fostering a competitive spirit, you can set the bar for excellence within your team and our industry.

Today is always
almost over

Customer Care is a changing environment, and our clients expect us to be proactive and move with urgency. Focus on what you can do today to move their vision forward.

WE OBSESS
about our clients

We love our clients and want their customers to have phenomenal experiences. Be an extension of their brand, mirror their culture, and go above and beyond.

YOU CAN FAIL,
BUT FAIL FAST.

You are empowered to make decisions and push innovation. Be brave, get started, then readjust. Learn from your mistakes.

LEARN, UNLEARN

Change is inevitable. Stay flexible and open to new ideas, processes, and technologies.

WHAT WE LOVE
MOST ABOUT OUR
HOME IS WHO WE
SHARE IT WITH.

We love our team, clients, and partners. We work with brands we love, and we hire people who share our ideas and passion. It is why we come to work.

HAPPINESS

IS AN ATTITUDE

You get to decide how your day is going to go and your attitude is contagious.

Inspiration
needs
Execution

New ideas are always welcome and you are encouraged to push the status quo every day. Equally as important is being able to execute on a vision, which means developing a plan and a team to follow through on that vision.

Batman had
Robin


Buffy had
Willow

You can’t succeed on your own and as leaders we are responsible for developing our "Robins". Always have a backup plan. It will push your career forward.

WE JUDGE OUR SUCCESS
ON MORE THAN JUST MAKING MONEY.

By focusing on more than just the bottom line, we are able to invest time and resources into our employees, partners, and communities.

Jeff Fettes

Founder and COO

As Global President & COO, Jeff is responsible for global operations, closely monitoring performance and service delivery. He oversees cross-functional groups, which directly relate to the execution of solutions and providing insights to our clients. Since 2001, Jeff has helped lead 24-7 Intouch’s entrepreneurial spirit with his experience in IT, operations, and marketing. His passion for technologies, including AI and software development, has positioned us as a tech leader in the BPO industry. He continues to push the development of our proprietary contact center software with our innovative clients. Jeff also holds a business degree from Babson College.

Greg Fettes

Founder and CEO

As Founder & Chief Executive Officer, Greg provides the strategic vision, framework and initiatives for our performance and growth. Since our inception in 2001, we’ve succeeded under his leadership by diversifying solution offerings and expanding our footprint globally. In this time, we have maintained our ability to deliver innovative support, continued client value and service excellence.

Greg has over 20 years of entrepreneurial experience in sales, marketing and operations. He attended Bentley College and the University of Western Ontario, studying Industrial and Organizational Psychology.

Team

LEADERSHIP

24-7 Intouch focuses on hiring the best people, from front-line agents and managers to our corporate staff in HR, Finance, IT, Sales and Marketing.

Keeping our 10 Things in mind, we are able to recruit and retain high-caliber people within a passionate culture, committed to performance.

Our hardworking team is led by innovative executives, uniquely suited to their positions, and dedicated to the success of the company. Meet them now!

  • Jeff
  • Greg
  • Team

Our Approach

Your company is unique and so are your customers. We want to know everything about them – what they value, where they are, and why they care about you. We look at your customer’s journey from every possible angle, while collecting data that will allow you to personalize each interaction, leading to loyal and engaged consumers.


Find the best Channels, Geographies, and Technology for your business.
_____
Chat with an advisor today.
1-844-955-0640

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