Our Story

We have built a culture around the customer. We want our employees to be empowered. We want them to be fearless. We want them to do the best possible job for our clients and their consumers.

This Is Our Story

Our goal is to provide a solution that delivers remarkable customer experiences and actionable insights, while leveraging our technological infrastructure to improve efficiency. We do all this while remaining true to the culture and brand identity of our clients.

Our 10 Things are the professional and personal words we live by. They help us move our business forward and act as the foundation for us and our clients. These are corporate values you can take home with you.

 

WE LIKE TO

WIN

Be performance driven, and focus on the wins each day. By fostering a competitive spirit, you can set the bar for excellence within your team and our industry.

We Like to Win

Be performance driven, and focus on the wins each day. By fostering a competitive spirit, you can set the bar for excellence within your team and our industry.

Today is always
almost over

Customer Care is a changing environment, and our clients expect us to be proactive and move with urgency. Focus on what you can do today to move their vision forward.

Today is almost always over

Customer Care is a changing environment, and our clients expect us to be proactive and move with urgency. Focus on what you can do today to move their vision forward.

WE OBSESS
about our clients

We love our clients and want their customers to have phenomenal experiences. Be an extension of their brand, mirror their culture, and go above and beyond.

We Obsess About Our Clients

We love our clients and want their customers to have phenomenal experiences. Be an extension of their brand, mirror their culture, and go above and beyond.

YOU CAN FAIL,
BUT FAIL FAST.

You are empowered to make decisions and push innovation. Be brave, get started, then readjust. Learn from your mistakes.

You Can Fail, But Fail Fast.

You are empowered to make decisions and push innovation. Be brave, get started, then readjust. Learn from your mistakes.

LEARN, UNLEARN

Change is inevitable. Stay flexible and open to new ideas, processes, and technologies.

Learn, Unlearn

Change is inevitable. Stay flexible and open to new ideas, processes, and technologies.

WHAT WE LOVE
MOST ABOUT OUR
HOME IS WHO WE
SHARE IT WITH.

We love our team, clients, and partners. We work with brands we love, and we hire people who share our ideas and passion. It is why we come to work.

What We Love Most About Our Home Is Who We Share It With.

We love our team, clients, and partners. We work with brands we love, and we hire people who share our ideas and passion. It is why we come to work.

HAPPINESS

IS AN ATTITUDE

You get to decide how your day is going to go and your attitude is contagious.

Happiness Is An Attitude

You get to decide how your day is going to go and your attitude is contagious.

Inspiration
needs
Execution

New ideas are always welcome and you are encouraged to push the status quo every day. Equally as important is being able to execute on a vision, which means developing a plan and a team to follow through on that vision.

Inspiration Needs Execution

New ideas are always welcome and you are encouraged to push the status quo every day. Equally as important is being able to execute on a vision, which means developing a plan and a team to follow through on that vision.

Batman had
Robin

Buffy had
Willow

You can’t succeed on your own and as leaders we are responsible for developing our "Robins". Always have a backup plan. It will push your career forward.

Batman Had Robin, Buffy Had Willow

You can’t succeed on your own and as leaders we are responsible for developing our "Robins". Always have a backup plan. It will push your career forward.

WE JUDGE OUR SUCCESS
ON MORE THAN JUST MAKING MONEY.

By focusing on more than just the bottom line, we are able to invest time and resources into our employees, partners, and communities.

We Judge Our Success On More Than Just Making Money.

By focusing on more than just the bottom line, we are able to invest time and resources into our employees, partners, and communities.

Jeff Fettes

Founder and COO

Meet Jeff Fettes, 24-7 Intouch Founder & COO, and Marvel Comics fanboy. Jeff obtained a business degree from Babson College and heads Global Operations at 24-7 Intouch. He leads our IT, training and production teams, providing creative vision to our operations, and is always seeking new strategic ways to improve customer service and disrupt the industry.

Greg Fettes

Founder and CEO

Meet our fearless leader, Greg. He is truly a jack of all trades with experience in sales, marketing, operations and HR. Greg attended Bentley College and The University of Western Ontario, where he studied Industrial and Organizational Psychology. Since co-founding 24-7 Intouch in 2001, Greg has grown the company exponentially while ensuring our core values are at the heart of the organization. Today, his main focus is providing the strategic vision, framework and initiatives for the company’s continued performance and growth. 

Team

LEADERSHIP

24-7 Intouch focuses on hiring the best people, from front-line agents and managers to our corporate staff in HR, Finance, IT, Sales and Marketing.

Keeping our 10 Things in mind, we are able to recruit and retain high-caliber people within a passionate culture, committed to performance.

Our hardworking team is led by innovative executives, uniquely suited to their positions, and dedicated to the success of the company. Meet them now!

  • Jeff
  • Greg
  • Team

Our Approach

Your company is unique and so are your customers. We want to know everything about them – what they value, where they are, and why they care about you. We look at your customer’s journey from every possible angle, while collecting data that will allow you to personalize each interaction, leading to loyal and engaged consumers.