(Blog) CX That Speaks Their Language: The Hidden Power of Cultural Relevance
Effective customer experience (CX) isn’t just fluent, it’s culturally fluent. Speaking the right language is […]
Archives
(Blog) Turning Trust & Safety into a Customer Experience Advantage
In a digital world where users are bombarded with content, choices, and interactions, standing out […]
(Case Study) Enhancing Efficiency and Customer Satisfaction for a Leading Global Beauty Company
In a world where customer expectations are high and customer service agents face numerous challenges, […]
(Blog) Best practices for scalable enforcement that balance fairness, safety, and compliance
Imagine one of your platform’s users posts an AI-generated video of a politician that looks […]
(Case Study) Turning Insights into Action for Seamless Customer Experiences
As the modern home becomes more connected, delivering consistent, high-quality customer experiences gets more complex. […]
WebPurify, an IntouchCX Company, Named a Major Contender and Star Performer in Everest Group’s 2025 Trust and Safety PEAK Matrix®
Winnipeg, MB – July 10, 2025 – IntouchCX, a global leader in digital customer experience […]
(Blog) Operational Resilience in Trust & Safety: Building Foundations That Scale at TrustCon 2025
Trust & Safety (T&S) is evolving fast, and platforms today are tasked with not only […]
IntouchCX CMO Wilma Chan Named Among Top 50 Women Chief Marketing Officers of 2025
Winnipeg, Manitoba July 8, 2025 – IntouchCX, a global leader in customer experience, AI solutions, […]
(Blog) AI-Powered Voice Interactions: Scaling Without Losing the Human Touch
With customers expecting faster, more natural interactions across multiple channels, businesses must find ways to […]
(Case Study) Driving Substantial Savings and Impressive ROI in Just One Week Using Automation
The Challenge A leading e-commerce brand partnered with IntouchCX to improve their reship rate and […]
(Guide) 44 Ways Brands Are Using Content Moderation
Misinformation is evolving, and so are the ways brands are fighting back. Today’s digital platforms […]
(Blog) Fraud, abuse, and harmful content: what every CX leader needs to know about online risks
In 2024, digital fraud didn’t just grow – it exploded. Businesses around the globe lost […]