Sales & Customer Retention

Intouch@Home allows you to scale your customer care program in any geography fast.

Virtual Customer Care Solutions

QUALITY ASSURANCE

Customer Care Sales

The key to customer loyalty is quality customer service. 

We make Quality Assurance (QA) scoring easier by defining your KPI goals and building out custom QA evaluation criteria.

Our QA team identifies your common customer issues and creates opportunities to drive performance improvement and coaching to enhance the overall experience.

customer care sales associate
Customer Care Sales

The key to customer loyalty is quality customer service. 

We make Quality Assurance (QA) scoring easier by defining your KPI goals and building out custom QA evaluation criteria.

Our QA team identifies your common customer issues and creates opportunities to drive performance improvement and coaching to enhance the overall experience.

customer care sales associate

HOW WE WIN

customer service sales team
customer service sales recruiting

We develop customized scorecards for the unique needs of your program to evaluate critical skills that are key to our associates' success.

  • Developed during implementation and reviewed regularly through calibration calls. 
  • Identifies knowledge gaps where uptraining and coaching is required. 
  • Results are shared through our customizable, online dashboard.
customer service sales team
customer service sales recruiting

We develop customized scorecards for the unique needs of your program to evaluate critical skills that are key to our associates' success.

  • Developed during implementation and reviewed regularly through calibration calls. 
  • Identifies knowledge gaps where uptraining and coaching is required. 
  • Results are shared through our customizable, online dashboard.
customer service sales program training

Our QA team reviews and monitors customer interactions including call and screen recordings, chat transcripts, emails, and social media posts, against established scorecards.

  • Review real time contact statistics, disposition, and CSAT reports.
  • Associate performance is analyzed and communicated to the associate and Team Lead.
  • Insights are used for personalized associate coaching and uptraining.
customer care training
customer service sales team
customer service sales program training

Our QA team reviews and monitors customer interactions including call and screen recordings, chat transcripts, emails, and social media posts, against established scorecards.

  • Review real time contact statistics, disposition, and CSAT reports.
  • Associate performance is analyzed and communicated to the associate and Team Lead.
  • Insights are used for personalized associate coaching and uptraining.
customer service KPIs
sales customer service performance

We constantly identify new insights and opportunities for improvement on the associate, team, and program level.

  • Real time feedback for associates fuels continuous improvement of the program. 
  • Coaching takes place on demand and on a weekly basis with their Team Leader.
  • Behavior-based coaching focuses on the “why” instead of just the “how”.
Conto
sales customer service performance

We constantly identify new insights and opportunities for improvement on the associate, team, and program level.

  • Real time feedback for associates fuels continuous improvement of the program. 
  • Coaching takes place on demand and on a weekly basis with their Team Leader.
  • Behavior-based coaching focuses on the “why” instead of just the “how”.
OUR RESULTS
sales average order value
90%+

QA across all programs

sales customer satisfaction
100%

Utilization

sales quality assurance
0%

Downtime

OUR RESULTS
sales average order value
90%+

QA across all programs

sales customer satisfaction
100%

Utilization

sales quality assurance
0%

Downtime

quality assurance tools
Customer Service new sales
Customer retention program
quality assurance tools
Customer Service new sales
Customer retention program

LET US SHOW YOU HOW