Every customer care interaction is an opportunity to deliver return on investment for your brand.
Driving sales and loyalty across your customer base begins with quality customer care. By providing exceptional customer service support and consultation for your brand, we gain insights that help us focus on conversion metrics and KPIs that drive revenue for your business.
We develop customized sales programs that drive customer loyalty and retention while increasing average order value and overall return on investment.
Sales interactions are different from general service interactions. That’s why we developed separate hiring profiles to support these programs, including:
- Culture Simulation Interviews, designed to assess the candidate in program-specific scenarios.
- Testing candidates’ abilities to personalize the customer experience and adapt to new challenges.
We know your brand like the back of our hand, and train our agents to become true brand experts. We provide extensive sales training to develop agents’ soft skills, with key topics including:
- Identification of upsell or cross-sell opportunities.
- Buying signals and how to use probing questions.
- Save the sale tactics and ways to close out a conversation.
Achieving performance KPIs is crucial to your success. We’re constantly evaluating ways to improve your average order value, conversion rates, upsells, and other key metrics. Here’s how:
- Balanced scorecard methodologies rank team members based on KPI performance.
- Rankings generate ownership and accountability for team members to focus on improvements.
- Real time coaching from our leaders gives agents the support they need to upgrade their skills.
Higher than AOV Goal