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SIDD is our AI associate assistant tool that enables customer care teams to work smarter, empowering them to handle customer interactions more efficiently and with greater empathy. 

SIDD leverages Digital Automation, Machine Learning and Artificial Intelligence to empower associates and optimize the customer experience.

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SIDD SOLUTIONS TRANSFORMING THE CUSTOMER
& ASSOCIATE EXPERIENCE

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SIDD Email helps associates select and draft email responses that contain the most accurate and relevant information. SIDD composes and recommends email responses by comparing customer emails against thousands of prior responses that have yielded high QA scores. The time that associates previously spent creating responses can now be spent adding personalization and empathy.

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SIDD Forms gathers information from multiple sources to populate forms in a CRM, making form filling more efficient and accurate, avoiding manual error. As an associate works an interaction, SIDD tracks relevant case information across different platforms. When an associate opens a form, SIDD automatically populates the form with details from across the relevant platforms including both internal and third party tools.

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SIDD Call Pop helps associates collect accurate information from a customer call as quickly as possible. When a customer calls in, SIDD pulls up the customer’s account file on the screen before the associate has even answered the phone. Rather than having to ask the customer for detailed account information, associates can simply authenticate the information quickly, creating a more seamless customer experience.

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SIDD Workflow protects your highest value interactions in real time by assisting associates with complex processes and guiding them through actions that will make them successful. SIDD can quickly surface and summarize data, share process reminders, intervene to proactively prevent errors and enforce adherence to policies. This drives improved associate efficiency and significant speed to production benefits. 

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SIDD Email helps associates select and draft email responses that contain the most accurate and relevant information. SIDD composes and recommends email responses by comparing customer emails against thousands of prior responses that have yielded high QA scores. The time that associates previously spent creating responses can now be spent adding personalization and empathy.

Learn More
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SIDD Forms gathers information from multiple sources to populate forms in a CRM, making form filling more efficient and accurate, avoiding manual error. As an associate works an interaction, SIDD tracks relevant case information across different platforms. When an associate opens a form, SIDD automatically populates the form with details from across the relevant platforms including both internal and third party tools.

Learn More
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SIDD Call Pop helps associates collect accurate information from a customer call as quickly as possible. When a customer calls in, SIDD pulls up the customer’s account file on the screen before the associate has even answered the phone. Rather than having to ask the customer for detailed account information, associates can simply authenticate the information quickly, creating a more seamless customer experience.

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SIDD Workflow protects your highest value interactions in real time by assisting associates with complex processes and guiding them through actions that will make them successful. SIDD can quickly surface and summarize data, share process reminders, intervene to proactively prevent errors and enforce adherence to policies. This drives improved associate efficiency and significant speed to production benefits. 

LET US SHOW YOU HOW