1.800.530.1121
SIDD is our AI associate assistant tool that enables customer care teams to work smarter, empowering them to handle customer interactions more efficiently and with greater empathy.
SIDD leverages Digital Automation, Machine Learning and Artificial Intelligence to empower associates and optimize the customer experience.
SIDD SOLUTIONS TRANSFORMING THE CUSTOMER
& ASSOCIATE EXPERIENCE
SIDD Email helps associates select and draft email responses that contain the most accurate and relevant information. SIDD composes and recommends email responses by comparing customer emails against thousands of prior responses that have yielded high QA scores. The time that associates previously spent creating responses can now be spent adding personalization and empathy.
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34% EHT improvement
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Reduced ramp time by 5 weeks
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100% usage rates of SIDD Email week over week
Learn More
SIDD Forms gathers information from multiple sources to populate forms in a CRM, making form filling more efficient and accurate, avoiding manual error. As an associate works an interaction, SIDD tracks relevant case information across different platforms. When an associate opens a form, SIDD automatically populates the form with details from across the relevant platforms including both internal and third party tools.
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34% time reduction to fill forms
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8% reduction in AHT
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105 associate hours saved monthly
Learn More
SIDD Call Pop helps associates collect accurate information from a customer call as quickly as possible. When a customer calls in, SIDD pulls up the customer’s account file on the screen before the associate has even answered the phone. Rather than having to ask the customer for detailed account information, associates can simply authenticate the information quickly, creating a more seamless customer experience.
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11.5% time savings for order finding
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6.7% time savings for phone look-up
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8.2% average CSAT improvement
SIDD Workflow protects your highest value interactions in real time by assisting associates with complex processes and guiding them through actions that will make them successful. SIDD can quickly surface and summarize data, share process reminders, intervene to proactively prevent errors and enforce adherence to policies. This drives improved associate efficiency and significant speed to production benefits.
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43% improvement in Policy Adherence
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14% reduction in average spend per case
- Reduced number of inaccurate case decisions
SIDD Email helps associates select and draft email responses that contain the most accurate and relevant information. SIDD composes and recommends email responses by comparing customer emails against thousands of prior responses that have yielded high QA scores. The time that associates previously spent creating responses can now be spent adding personalization and empathy.
-
34% EHT improvement
-
Reduced ramp time by 5 weeks
-
100% usage rates of SIDD Email week over week
Learn More
SIDD Forms gathers information from multiple sources to populate forms in a CRM, making form filling more efficient and accurate, avoiding manual error. As an associate works an interaction, SIDD tracks relevant case information across different platforms. When an associate opens a form, SIDD automatically populates the form with details from across the relevant platforms including both internal and third party tools.
-
34% time reduction to fill forms
-
8% reduction in AHT
-
105 associate hours saved monthly
Learn More
SIDD Call Pop helps associates collect accurate information from a customer call as quickly as possible. When a customer calls in, SIDD pulls up the customer’s account file on the screen before the associate has even answered the phone. Rather than having to ask the customer for detailed account information, associates can simply authenticate the information quickly, creating a more seamless customer experience.
-
11.5% time savings for order finding
-
6.7% time savings for phone look-up
-
8.2% average CSAT improvement
SIDD Workflow protects your highest value interactions in real time by assisting associates with complex processes and guiding them through actions that will make them successful. SIDD can quickly surface and summarize data, share process reminders, intervene to proactively prevent errors and enforce adherence to policies. This drives improved associate efficiency and significant speed to production benefits.
-
43% improvement in Policy Adherence
-
14% reduction in average spend per case
- Reduced number of inaccurate case decisions
LET US SHOW YOU HOW
Contact Center Artificial Intelligence Services
Leveraging call center artificial intelligence services can help automate and improve processes and task completion.
Why Incorporate Artificial Intelligence Solutions in the Contact Center?
Artificial Intelligence customer service does not mean you are replacing your human associates, it just means that your associates can be much more productive and efficient in their work. With the ability to quickly comb through past customer care interactions and formulate relevant responses, artificial intelligence solutions definitely have a place in the contact center industry.
Outsource Artificial Intelligence Customer Support
Call center AI services play an integral role in improving customer care associate efficiency and productivity. When you outsource artificial intelligence customer services you are getting an AI contact center solution from an AI solution provider.
AI Service Contact Center
When you outsource AI customer support, you are enabling an expert artificial intelligence customer service provider to do what they do best. The more data the AI interacts with, the smarter it becomes. Contact center AI services are becoming a necessity if you want to be a key player in the artificial intelligence service contact center industry.
Why Outsource AI Customer Services?
Although many brands have effective technology solutions, an AI customer service provider is best equipped to specifically handle AI customer service. An AI solution contact center, or AI solution call center empowers associates to handle interactions faster and with more empathy by leveraging artificial intelligence.
Artificial Intelligence Service Call Center
An AI service call center, or artificial intelligence solution call center is equipped as an artificial intelligence solution provider, ensuring customers are receiving quick and effective customer service interactions.
AI for Customer Care
Customer service artificial intelligence solutions are not a new concept, but are becoming much more prominent in the customer care industry. Although customer care artificial intelligence solutions will never replace humans, AI customer service tools can play an
