OUR SOLUTIONS

We are the people and technology behind the world’s biggest brands. We deliver innovative, value-driven customer service solutions across our global contact centers.

Our Customer Care Solutions
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We’ve been providing support through our core channels for years, and can exceed your expectations with our eyes closed (don’t worry, we won’t… but we could).  

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CHAT

Chat is a core CX channel, allowing your customers to interact at their own convenience. Our chat teams are trained to address concerns, save the sale, and drive loyalty, which results in increased AOV, reduced Cost per Contact, and higher overall CSAT.

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VOICE

We provide high-touch, on-brand inbound and outbound sales and support voice capabilities. This includes extensive experience with cutting edge IVR technology, automatic call distribution & routing, and call queueing, all while maintaining brand voice and alignment.

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SOCIAL

Our social solution  includes community monitoring, moderation, engagement, social care, risk management and insights. We provide technology recommendations, support marketing campaigns, and develop training and certification programs. 

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MOBILE/SMS

SMS customer service allows you to have text-enable toll free and business numbers, providing a more convenient and personal interaction for customers on the go.

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SELF-SERVE

An efficient self-service solution can increase personalization and deflect call volume. Whether we’re starting from scratch or enhancing the user experience, we can build an IVR that dreams are made of. 

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EMAIL

A responsive email program is key to a successful multichannel customer service solution. By leveraging customer data, our email specialists provide customers with the answers they need, resolving issues as quickly as possible.

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BACK OFFICE

We have extensive experience in providing our partners with back office solutions, including fulfillment, website and process usability testing, ID verification, data annotation, marketing & competitive intelligence, list scrubbing, and claims management. 

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We’ve been providing support through our core channels for years, and can exceed your expectations with our eyes closed (don’t worry, we won’t… but we could).  

Image

CHAT

Chat is a core CX channel, allowing your customers to interact at their own convenience. Our chat teams are trained to address concerns, save the sale, and drive loyalty, which results in increased AOV, reduced Cost per Contact, and higher overall CSAT.

Image

VOICE

We provide high-touch, on-brand inbound and outbound sales and support voice capabilities. This includes extensive experience with cutting edge IVR technology, automatic call distribution & routing, and call queueing, all while maintaining brand voice and alignment.

Image

SOCIAL

Our social solution  includes community monitoring, moderation, engagement, social care, risk management and insights. We provide technology recommendations, support marketing campaigns, and develop training and certification programs. 

Image

MOBILE/SMS

SMS customer service allows you to have text-enable toll free and business numbers, providing a more convenient and personal interaction for customers on the go.

Image

SELF-SERVE

An efficient self-service solution can increase personalization and deflect call volume. Whether we’re starting from scratch or enhancing the user experience, we can build an IVR that dreams are made of. 

Image

EMAIL

A responsive email program is key to a successful multichannel customer service solution. By leveraging customer data, our email specialists provide customers with the answers they need, resolving issues as quickly as possible.

Image

BACK OFFICE

We have extensive experience in providing our partners with back office solutions, including fulfillment, website and process usability testing, ID verification, data annotation, marketing & competitive intelligence, list scrubbing, and claims management. 

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Protecting our brand partners and their customers is extremely important to us.
Our brand safety programs enforce policies that mitigate fraud within your online global communities. 

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CONTENT MODERATION

Our content moderation teams flag, escalate and remove content that violates your community guidelines. We protect your brand community from harmful content, and provide elevated offerings around health and wellness to support our moderators.

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BRAND SAFETY

We investigate fraudulent behavior by combining our analytical, detail-oriented team with top-of-the-line fraud detection systems. We also handle emergency case support, damage and compliance claims, identity verification, account security, and bug identification. 

Learn More
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Protecting our brand partners and their customers is extremely important to us.
Our brand safety programs enforce policies that mitigate fraud within your online global communities. 

Image

CONTENT MODERATION

Our content moderation teams flag, escalate and remove content that violates your community guidelines. We protect your brand community from harmful content, and provide elevated offerings around health and wellness to support our moderators.

Learn More
Image

BRAND SAFETY

We investigate fraudulent behavior by combining our analytical, detail-oriented team with top-of-the-line fraud detection systems. We also handle emergency case support, damage and compliance claims, identity verification, account security, and bug identification. 

Learn More
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Today’s digital consumers want fast, accurate, and simple service. Our digital transformation solutions improve efficiency, quality, and accuracy by pairing talented associates with top-of-the-line technology. 

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DATA ANNOTATION

Our data support associates label objects of interest in text, video or image assets to help train your technology tools and platforms to easily recognize them.

Learn More
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Superpunch is our employee engagement app that streamlines scheduling, communication and performance feedback, creating better schedule compliance and lower absenteeism.

Learn More
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SIDD is an AI associate assistant tool that enables customer care teams to work smarter, empowering them to handle customer interactions more efficiently and with greater empathy.

Learn More
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KnoahsARK 360 is our proprietary analytics and reporting platform that collects information from every customer interaction for analysis, evaluation, and improvement recommendations.

Learn More
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Today’s digital consumers want fast, accurate, and simple service. Our digital transformation solutions improve efficiency, quality, and accuracy by pairing talented associates with top-of-the-line technology. 

Image

DATA ANNOTATION

Our data support associates label objects of interest in text, video or image assets to help train your technology tools and platforms to easily recognize them.

Learn More
Image

Superpunch is our employee engagement app that streamlines scheduling, communication and performance feedback, creating better schedule compliance and lower absenteeism.

Learn More
Image

SIDD is an AI associate assistant tool that enables customer care teams to work smarter, empowering them to handle customer interactions more efficiently and with greater empathy.

Learn More
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KnoahsARK 360 is our proprietary analytics and reporting platform that collects information from every customer interaction for analysis, evaluation, and improvement recommendations.

Learn More
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INTOUCH ANYWHERE

Our blend of at-home and on-campus associates allows us to invest in locations all over the globe, providing flexibility to both partners and team members, and allowing you to scale your customer care quickly while diversifying your global footprint.

Learn More
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WORKFORCE MANAGEMENT

We pair our Workforce Management methodologies with industry-leading technology to ensure we exceed your key metrics while controlling your costs. Our solution optimizes associate schedules through forecasting and real time management, driving performance across your vendor network.

Learn More
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SALES & CUSTOMER RETENTION

We develop customized sales programs that drive customer loyalty and retention for your brand. By providing exceptional customer service support and consultation, we gain insights that help us focus on conversion metrics and KPIs that drive revenue for your business.

Learn More
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QUALITY ASSURANCE

We offer a dedicated QA team to deliver real-time feedback. Through a robust system of data reports, interaction recordings, and customer feedback surveys, we measure various touchpoints and effectively manage KPIs at the associate, team and program level.

Learn More
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We are a true extension of your brand. Our customer care solutions are built on flexibility and collaboration, and are customizable based on the unique needs of your brand program. 

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We are a true extension of your brand. Our customer care solutions are built on flexibility and collaboration, and are customizable based on the unique needs of your brand program. 

Image

INTOUCH ANYWHERE

Our blend of at-home and on-campus associates allows us to invest in locations all over the globe, providing flexibility to both partners and team members, and allowing you to scale your customer care quickly while diversifying your global footprint.

Learn More
Image

WORKFORCE MANAGEMENT

We pair our Workforce Management methodologies with industry-leading technology to ensure we exceed your key metrics while controlling your costs. Our solution optimizes associate schedules through forecasting and real time management, driving performance across your vendor network.

Learn More
Image

SALES & CUSTOMER RETENTION

We develop customized sales programs that drive customer loyalty and retention for your brand. By providing exceptional customer service support and consultation, we gain insights that help us focus on conversion metrics and KPIs that drive revenue for your business.

Learn More
Image

QUALITY ASSURANCE

We offer a dedicated QA team to deliver real-time feedback. Through a robust system of data reports, interaction recordings, and customer feedback surveys, we measure various touchpoints and effectively manage KPIs at the associate, team and program level.

Learn More

CONNECT WITH OUR TEAM TODAY!