OUR SOLUTIONS

We are the people and technology behind the world’s biggest brands. We deliver innovative, value-driven customer service solutions across our global contact centers.

Our Customer Care Solutions
Customer Service Solutions

We’ve been providing support through our core channels for years, and can exceed your expectations with our eyes closed (don’t worry, we won’t… but we could).

Customer Service Chat Solution
chat

Chat is a core CX channel, allowing your customers to interact at their own convenience. Our chat teams are trained to address concerns, save the sale, and drive loyalty, which results in increased AOV, reduced Cost per Contact, and higher overall CSAT.

Customer Service Voice Solution
voice

We provide high-touch, on-brand inbound and outbound sales and support voice capabilities. This includes extensive experience with cutting edge IVR technology, automatic call distribution & routing, and call queueing, all while maintaining brand voice and alignment.

Customer Service Email Solution
email

A responsive email program is key to a successful multichannel customer service solution. By leveraging customer data, our email specialists provide customers with the answers they need, resolving issues as quickly as possible.

Customer Service Email Solution
Self-Serve

An efficient self-service solution can increase personalization and deflect call volume. Whether we’re starting from scratch or enhancing the user experience, we can build an IVR that dreams are made of.

Customer Service Email Solution
SOCIAL

Our social solution includes community monitoring, moderation, engagement, social care, risk management and insights. We provide technology recommendations, support marketing campaigns, and develop training and certification programs.

Customer Service Self-Serve Solution
MOBILE / SMS

SMS customer service allows you to have text-enable toll free and business numbers, providing a more convenient and personal interaction for customers on the go.

Essentials

We’ve been providing support through our core channels for years, and can exceed your expectations with our eyes closed (don’t worry, we won’t… but we could).

chat bubbles
chat

Chat is a core CX channel, allowing your customers to interact at their own convenience. Our chat teams are trained to address concerns, save the sale, and drive loyalty, which results in increased AOV, reduced Cost per Contact, and higher overall CSAT.

Headset
voice

We provide high-touch, on-brand inbound and outbound sales and support voice capabilities. This includes extensive experience with cutting edge IVR technology, automatic call distribution & routing, and call queueing, all while maintaining brand voice and alignment.

mail envelope
email

A responsive email program is key to a successful multichannel customer service solution. By leveraging customer data, our email specialists provide customers with the answers they need, resolving issues as quickly as possible.

flowchart
self-serve

An efficient self-service solution can increase personalization and deflect call volume. Whether you are starting from scratch or wanting to enhance your user experience, we can build the IVR of your dreams.

flowchart
Social

Our social solution includes community monitoring, moderation, engagement, social care, risk management and insights. We provide technology recommendations, support marketing campaigns, and develop training and certification programs.

flowchart
Mobile/SMS

SMS customer service allows you to have text-enable toll free and business numbers, providing a more convenient and personal interaction for customers on the go.

Customer Service Social Media
Content Moderation

Our content moderation teams flag, escalate and remove content that violates your community guidelines. We protect your brand community from harmful content, and provide elevated offerings around health and wellness to support our moderators.

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Customer Service SMS
Workforce Management

We pair our Workforce Management methodologies with industry-leading technology to ensure we exceed your key metrics while controlling your costs. Our solution optimizes associate schedules through forecasting and real time management, driving performance across your vendor network.

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Digital Customer Service

We are a true extension of your brand. Our customer care solutions are built on flexibility and collaboration, and are customizable based on the unique needs of your brand program.

Customer Service Social Media
Quality Assurance:

We offer a dedicated, centralized QA team to deliver real-time feedback. Through a robust system of data reports, interaction recordings, and customer feedback surveys, we measure various touchpoints and effectively manage KPIs at the associate level. At the core of our quality methodology is our innovative and proprietary application, KnoahsARK 360.

Customer Service Social Media
Fraud / Trust & Safety

Protecting our partners is important to us. We investigate fraudulent behavior by combining our analytical, detail-oriented team with top-of-the-line fraud detection systems. We also handle trust & safety interactions such as emergency case support, damage and compliance claims, real-time urgent cases with imminent threat to safety or property, and instances of illegal activities.

Customer Service Social Media
Back Office

We have extensive experience in providing our partners with back office solutions to address their unique and often complex business needs. Our wide range of services includes fulfillment, website and process usability testing, ID verification, data annotation, marketing & competitive intelligence, list scrubbing, and claims management.

Emerging

We are a true extension of your brand. Our customer care solutions are built on flexibility and collaboration, and are customizable based on the unique needs of your brand program.

Social icons
Content Moderation

Our content moderation teams flag, escalate and remove content that violates your community guidelines. We protect your brand community from harmful content, and provide elevated offerings around health and wellness to support our moderators.

LEARN MORE
Text message
Workforce Management

We pair our Workforce Management methodologies with industry-leading technology to ensure we exceed your key metrics while controlling your costs. Our solution optimizes associate schedules through forecasting and real time management, driving performance across your vendor network.

LEARN MORE
Computer chip with brain
QUALITY ASSURANCE

Protecting our partners is important to us. We investigate fraudulent behavior by combining our analytical, detail-oriented team with top-of-the-line fraud detection systems. We also handle trust & safety interactions such as emergency case support, damage and compliance claims, real-time urgent cases with imminent threat to safety or property, and instances of illegal activities.

Social icons
Fraud / Trust & Safety

Protecting our partners is important to us. We investigate fraudulent behavior by combining our analytical, detail-oriented team with top-of-the-line fraud detection systems. We also handle trust & safety interactions such as emergency case support, damage and compliance claims, real-time urgent cases with imminent threat to safety or property, and instances of illegal activities.

Social icons
BACK OFFICE

We have extensive experience in providing our partners with back office solutions to address their unique and often complex business needs. Our wide range of services includes fulfillment, website and process usability testing, ID verification, data annotation, marketing & competitive intelligence, list scrubbing, and claims management.

Customer Service Contact Center

Customer care is not one size fits all. We evaluate the unique needs of your program, and recruit and train our teams to provide specialized support.

Customer Service Back Office
TECHNICAL
SUPPORT

Many of our programs require our associates to undergo robust technical training for specialized support. These technical teams handle inquiries such as warranty, spare part identification, installation recommendations, troubleshooting and diagnosing product issues, app support, and electronic failures and complications.

Customer Service User Interfaces
Sales & Customer
Retention

We develop customized sales programs that drive customer loyalty and retention for your brand. By providing exceptional customer service support and consultation, we gain insights that help us focus on conversion metrics and KPIs that drive revenue for your business.

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Customer Service Security
Artificial
Intelligence

Laivly is a division of 24-7 Intouch that specializes in emerging technology built to maximize the potential of customer service interactions. We empower human potential with AI and Machine Learning to enhance quality, empathy, and productivity for your brand and consumers.

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Behind the scenes

Customer care is not one size fits all. We evaluate the unique needs of your program, and recruit and train our teams to provide specialized support.

Documents
Technical
Support

Many of our programs require our associates to undergo robust technical training for specialized support. These technical teams handle inquiries such as warranty, spare part identification, installation recommendations, troubleshooting and diagnosing product issues, app support, and electronic failures and complications.

Mobile devices
Sales & Customer Retention

We develop customized sales programs that drive customer loyalty and retention for your brand. By providing exceptional customer service support and consultation, we gain insights that help us focus on conversion metrics and KPIs that drive revenue for your business.

LEARN MORE
Lock
Artificial
Intelligence

Laivly is a division of 24-7 Intouch that specializes in emerging technology built to maximize the potential of customer service interactions. We empower human potential with AI and Machine Learning to enhance quality, empathy, and productivity for your brand and consumers.

LEARN MORE

CONNECT WITH OUR SOLUTIONS TEAM TODAY!