Forecasting, planning, and managing your workforce can be challenging. As your partner, we want to make your job as easy as possible.
Our solution optimizes agent schedules and productivity through forecasting and real time management, driving performance across your vendor network.
By pairing our detailed Workforce Management methodologies with industry-leading technology, we exceed your key metrics while controlling your costs.
Insights and analytics drive improved prediction and planning to better understand your consumers’ needs, while optimizing performance and lowering costs.
Our proprietary employee engagement technology, Superpunch, makes staffing and scheduling EASY and improves schedule compliance.
Real time reporting shows you everything you need to see, when you need to see it. We collaborate with you on recommendations to ensure efficiencies and alignment.
Time Reduction for
Demand Forecasting Within
of Actual Volume
Long-term and short-term workforce demand
Proactive capacity and class planning
Separation of channels and queues
Leverage historical data and current trends
Factor in attrition rates and shrink trends
Manage daily schedules
in real time
Evaluate volume of interactions and adjust schedule accordingly
Meet service levels in a cost effective way
Real time reports to fuel constant improvement
Performance analysis across vendor network