Workforce Management

Intouch@Home allows you to scale your customer care program in any geography fast.

Virtual Customer Care Solutions
WFM


Forecasting, planning, and managing your workforce can be challenging. As your partner, we want to make your job as easy as possible.

Our solution optimizes agent schedules and productivity through forecasting and real time management, driving performance across your vendor network. 

By pairing our detailed Workforce Management methodologies with industry-leading technology, we exceed your key metrics while controlling your costs.

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Workforce Management Solution

HOW WE WIN

Workforce Management Insights Workforce Management Performance

Insights and analytics drive improved prediction and planning to better understand your consumers’ needs, while optimizing performance and lowering costs. 

Workforce Management Innovation Workforce Management Technology

Our proprietary employee engagement technology, Superpunch, makes staffing and scheduling EASY and improves schedule compliance.

Workforce Management Communication Workforce Management Reporting

Real time reporting shows you everything you need to see, when you need to see it. We collaborate with you on recommendations to ensure efficiencies and alignment.

OUR RESULTS
Workforce Management Cost Reduction
10%

Overtime Cost
Reduction

Workforce Management Decision Making
25%

Time Reduction for
Decision Making

Workforce Management Demand Forecasting

Demand Forecasting Within

2%

of Actual Volume

PARTNER WITH US

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Forecasting and Resource Planning

Long-term and short-term workforce demand

Proactive capacity and class planning

Separation of channels and queues

Leverage historical data and current trends

Factor in attrition rates and shrink trends

Real Time Workforce Management and Performance Analysis

Manage daily schedules
in real time

Evaluate volume of interactions and adjust schedule accordingly

Meet service levels in a cost effective way

Real time reports to fuel constant improvement

Performance analysis across vendor network

Workforce Real Time Management

LET US SHOW YOU HOW