workforce management solutions

Intouch@Home allows you to scale your customer care program in any geography fast.

Virtual Customer Care Solutions
WFM solutions


Forecasting, planning, and managing your workforce can be challenging. As your partner, we want to make your job as easy as possible.

Our solution optimizes agent schedules and productivity through forecasting and real time management, driving performance across your vendor network. 

By pairing our detailed Workforce Management methodologies with industry-leading technology, we exceed your key metrics while controlling your costs.

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Real Time WFM Solutions

HOW WE WIN

WFM InsightsWFM Performance

Insights and analytics drive improved prediction and planning to better understand your consumers’ needs, while optimizing performance and lowering costs. 

WFM technologyWFM innovation

Our proprietary employee engagement technology, Superpunch, makes staffing and scheduling EASY and improves schedule compliance.

WFM communicationWFM reporting

Real time reporting shows you everything you need to see, when you need to see it. We collaborate with you on recommendations to ensure efficiencies and alignment.

OUR RESULTS
WFM success
10%

Overtime Cost
Reduction

WFM results
25%

Time Reduction for
Decision Making

WFM metrics

Demand Forecasting Within

2%

of Actual Volume

PARTNER WITH US

WFM forecasting
WFM resource planning

Long-term and short-term workforce demand

Proactive capacity and class planning

Separation of channels and queues

Leverage historical data and current trends

Factor in attrition rates and shrink trends

WFM real time management

Manage daily schedules
in real time

Evaluate volume of interactions and adjust schedule accordingly

Meet service levels in a cost effective way

Real time reports to fuel constant improvement

Performance analysis across vendor network

WFM performance analysis

LET US SHOW YOU HOW